Refund & Satisfaction Policy

Last updated: June 2026

Our Guarantee

Every meal is made fresh by Jonas each week. If something arrives damaged, spoiled, or not what you ordered, we will make it right — full stop. Contact us within 24 hours of delivery and we will issue a refund, credit, or replacement at our discretion.

Fresh Food Policy

Because our meals are prepared fresh each week and are perishable, we cannot accept returns of food items. However, if you are dissatisfied with the quality of any meal for any reason, contact us and we will work with you. We would rather give you a credit than lose your trust.

Order Cutoffs & Cancellations

Orders must be cancelled or modified before the Thursday midnight cutoff for that week's delivery. Orders cannot be refunded after the cutoff has passed, as food preparation begins immediately. If you need to cancel after cutoff due to an emergency, contact us directly — we handle these on a case-by-case basis.

Changes & Cancellations

Orders can be changed or canceled any time before the Thursday cutoff — just contact us. There are no fees and no minimum commitment. Charges for a delivery already in production (past the cutoff) are non-refundable.

Delivery Issues

If your order was not delivered, was delivered to the wrong address, or arrived in poor condition due to a delivery issue, contact us within 24 hours at 239-357-5700. We will redeliver or issue a full refund.